Refund policy
Refund policy
Because each item is made to order, refunds, exchanges and cancellations are not accepted. If you have any questions, please contact me before placing an order. If the item arrives to you with a manufacturer issue, please contact me immediately on how to resolve this issue. Please refer to all size charts prior to purchasing if you are unsure of sizing.
That being said, I stand behind everything I sell, and your satisfaction is my TOP priority. If you are not in love with your purchase for some reason, please reach out via email so we can work on a resolution.
Please be sure to double check that your shipping address is correct on your invoice PRIOR to submitting order. NO CANCELLATIONS are accepted once order is submitted.
If you have any questions or concerns, please email us at info@keptcollections.com